{"product_id":"difficult-conversations-in-education-health-and-social-care-how-to-talk-about-what-really-matters-and-what-to-do-when-it-all-goes-wrong-1","title":"Difficult Conversations In Education, Health And Social Care - How To Talk About What Really Matters And What To Do When It All Goes Wrong","description":"\u003cp\u003eBy Becky Edwards, Chris Smethurst\u003c\/p\u003e\u003cp\u003eThis accessible guide combines evidence-based research with practical experience to help develop effective communication skills for navigating difficult or challenging situations.\u003cbr\u003e\u003cbr\u003eThe book delves into what it means to be an effective and confident communicator, before addressing how to approach those often-avoided ‘difficult conversations.’ Key features include:\u003cbr\u003e\u003cbr\u003eStrategies for tackling tough topics, from handling emotional outbursts to addressing both conscious and unconscious reactions\u003cbr\u003eApproaches for discussing sensitive issues like trauma, sexuality, gender, race, and serious concerns\u003cbr\u003eEngaging case studies, scenarios, activities, and top tips to support discussions\u003cbr\u003ePractical advice on how to enhance communication skills and prevent difficult conversations from escalating\u003cbr\u003eExploring concepts and techniques that can be applied across various professions and in personal life\u003cbr\u003eThe authors emphasise the importance of applying the right skills, knowledge, and experience to transform a challenging conversation into an effective, solution-focused, and collaborative exchange. With innovative ideas for making tough discussions more manageable, this book is an invaluable resource for professionals in education, social services, healthcare, and similar fields.\u003c\/p\u003e","brand":"Taylor \u0026 Francis","offers":[{"title":"Default Title","offer_id":51335140049179,"sku":"9781032559841","price":22.94,"currency_code":"GBP","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0915\/4363\/4203\/files\/difficult-conversations-in-education-health-and-social-care-how-to-talk-about-what-really-matters-and-what-to-do-when-it-all-goes-wrong-4511238.jpg?v=1768336514","url":"https:\/\/abcschoolsupplies.co.uk\/products\/difficult-conversations-in-education-health-and-social-care-how-to-talk-about-what-really-matters-and-what-to-do-when-it-all-goes-wrong-1","provider":"ABC School Supplies ","version":"1.0","type":"link"}