Returns & Refunds

Changed your mind or need to return something? No problem. We offer returns on eligible items within 30 days, subject to the conditions below.

To start a return, simply complete our online Returns Form and our team will be in touch with the next steps.

30-Day Returns

You can return eligible items within 30 days of purchase/delivery, provided they are:

Unused and in perfect, resaleable condition

In their original packaging

Complete with all labels, tags, accessories and components

Accompanied by proof of purchase or your order number

Once we receive and inspect your return, we'll process your refund to your original payment method.

Please note that original delivery charges and return delivery costs are generally non-refundable unless the item is faulty, damaged, incorrect or not as described.

Your statutory consumer rights are not affected by our 30-day returns policy.

How to Return an Item

Returning something is simple:

1. Complete our Returns Form
Tell us your order number, which item(s) you'd like to return and the reason for your return.

2. We'll confirm the next steps
Our team will review your request and provide your return instructions.

3. Send your items back
Make sure everything is securely packaged and includes all original packaging, accessories and components.

We recommend keeping proof of postage until your return has been completed.

An Post Returns – €14 per Box

For convenience, we can arrange an An Post return for €14 per box, which will be deducted from your refund.

Alternatively, you can arrange your own return using a courier or postal service of your choice.

There is no return delivery charge where an item is faulty, damaged, incorrect or not as described.

Faulty, Damaged or Incorrect Items

Something not right with your order? Please let us know as soon as possible.

If an item arrives faulty, damaged, incorrect or is missing from your delivery, complete our returns/faulty goods form or contact our team with:

• Your order number

• Details of the problem

• Photos of any damage or fault, where applicable

Where an item is confirmed as faulty, damaged, incorrect or not as described, we'll arrange an appropriate replacement, refund or other remedy at no additional cost to you, in accordance with your statutory rights.

Items That Can't Be Returned

Some products cannot be returned once opened or used for hygiene, safety or practical reasons. These may include:

Personalised or made-to-order products

Opened or unsealed books, educational materials, software or digital media where applicable

Opened consumables such as paints, markers, glue, clay or similar products

Hygiene-related products once opened

Perishable goods

Products marked as final sale or non-returnable

These restrictions do not affect your rights where an item is faulty, damaged or not as described.

If you're unsure whether an item can be returned, please contact us before sending it back.

Exchanges

Unfortunately we cannot offer exchanges. 

For the quickest option, we generally recommend returning the original item for a refund and placing a new order for the replacement.

Cancelling an Order

If your order hasn't been dispatched yet, contact us as soon as possible and we'll do our best to cancel it.

If it has already been dispatched, you can return eligible items in accordance with our returns policy and your statutory cancellation rights.

Refunds

Once your return has been received and approved, we aim to process your refund within 5–7 working days.

Refunds are made to your original payment method. Depending on your bank or card provider, it may take a further 5–10 working days for the funds to appear in your account.

Your Consumer Rights

Nothing in this policy affects your statutory rights under Irish or EU consumer law.

For eligible distance purchases, consumers may also have a statutory 14-day right to cancel. This operates separately from our extended 30-day returns policy and may include additional rights regarding standard delivery charges.

Need Help?

If you have a question about a return, refund, exchange or faulty product, our team is happy to help.

Call: +353 74 912 6958
Opening Hours: Monday–Friday, 9:00am–5:00pm